FAQ
Questions, answered.
Everything you need to know about the coffee, shipping, and how First Hour works. Can't find it? Email support@firsthourco.com.
Coffee
Which roast should I choose?
Foundation is our dark roast, with notes of caramel and dark chocolate. Pursuit is our medium roast, with notes of sweet chocolate and cream. Still unsure? The Roast Finder takes about two minutes.
What size are the bags, and is the coffee ground?
Both coffees come in 12 oz bags of ground coffee.
How fresh is it?
Every bag is roasted in small batches for freshness and flavor.
Orders and shipping
When will my order ship and arrive?
Orders are typically processed within 1 to 2 business days. Orders placed on weekends or holidays are processed the next business day. Delivery generally takes 2 to 7 business days after your order ships. Delivery estimates come from the shipping carrier and can't be guaranteed.
Where do you ship?
We currently ship within the United States. Shipping rates are calculated at checkout based on your address and shipping method.
Will I get tracking?
Yes. Once your order ships, you'll receive an email with tracking information.
What if I entered the wrong address?
Please double-check your address before you order. We can't be responsible for delays or lost packages caused by incorrect or incomplete shipping information.
Subscriptions
How do subscriptions work?
On any coffee, choose Subscribe and pick monthly or bi-weekly delivery. The subscription price is shown before you add to cart.
Can I change or cancel a subscription?
Email support@firsthourco.com and we'll help.
Returns and refunds
Can I return coffee?
Because coffee is a food product, we can't accept returns on opened bags. If your order arrives damaged or incorrect, or there's an issue with the quality of your coffee, contact us within 14 days of receiving it. We'll gladly replace the item or issue a refund when appropriate.
What should I include if something is wrong?
Email support@firsthourco.com with your order number, a brief description of the issue, and photos of the damaged item and packaging if applicable.
How long do refunds take?
Approved refunds go back to your original payment method. Please allow 5 to 10 business days after approval for it to appear on your statement, depending on your financial institution.
About First Hour
What is First Hour?
First Hour is coffee for people ready to stop living on autopilot and start living on purpose. Coffee is where we begin. Read our story.
Is there a podcast?
Yes. This Side of Someday is available on Apple Podcasts.
How can I reach you?
Email support@firsthourco.com.
