Return & Refund Policy

Last Updated: July 2026

We want you to love every cup.

If something isn’t right with your order, we’re here to help.

Coffee Products

Because coffee is a food product, we cannot accept returns on opened bags.

However, if your order arrives damaged, incorrect, or there’s an issue with the quality of your coffee, please contact us within 14 days of receiving your order.

We’ll gladly replace the item or issue a refund when appropriate.

Damaged or Incorrect Orders

If you receive the wrong item or your order is damaged during shipping, please email us at:

support@brewersvortexcoffee.com

Include:

• Your order number
• A brief description of the issue
• Photos of the damaged item and packaging (if applicable)

We’ll make it right.

Refunds

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after approval for the refund to appear on your statement, depending on your financial institution.

Questions?

We’re always happy to help.

support@brewersvortexcoffee.com

Our Promise

We believe coffee is more than a beverage, it’s the beginning of your day. If your experience with Brewer’s Vortex doesn’t meet your expectations, please reach out. We’ll do everything we can to make it right because earning your trust matters more than any single order.